SF Direct Issue 1 - Catalog - Page 120
SERVICE SUPPORT
REMOTE SUPPORT
Secure, remote diagnostic support and programming
for your machinery
Troubleshoot machines
without going on-site
Reducing service
support costs
Improving customer
responsiveness
Increasing machine
up-time
Response time is a top priority for our Service team. Being able
to remotely diagnose problematic machines or assist with urgent
programme changes, is paramount if we want to respond quickly to
our customers’ requirements.
The SF Remote Support Cloud ensures our service team is
available to support you during critical occurrences. Should a
problem arise or your line goes down, our team can remotely
and securely dial into your machine to diagnose issues. This
troubleshooting service saves valuable time in getting your
production line back up and running smoothly. It not only saves
you valuable time but also reduces service support costs.
Retrofitting with ease
Secure access
Continuous monitoring
Our service team can pre-configure
Through investment in the Talk2M
The eWon VPN devices are
and ship the eWon directly to your
VPN Cloud Network, we are able
monitored 24/7, so if your system
factory for retrofitting to existing
to ensure a layered security
goes off-line for more than three
machinery. Simply place the eWon
approach. This means when you
hours, an automatic email is sent
inside your main panel and connect
require remote access from our
to report the off-line status. When
to a 24V DC power supply, an
Service Engineers, you can be
this system is used in conjunction
open internet connection, and your
comfortable in the knowledge
with our Remote Support Service
machine. Our Service Engineers
that SF Support Cloud will
Level Agreement, you can have
can then dial in remotely and
safeguard information integrity
peace of mind that response
provide critical diagnostic and
and confidentiality in a secure and
times are reduced and machine
programming support when you
reliable manner.
downtime is minimised.
need it.
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UK +44 1487 740131
